Return & Refund Policy

At Feyloria Lounge, customer satisfaction is very important to us. We understand that sometimes a product may not fully meet your expectations. This Return & Refund Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted.

1. RETURN ELIGIBILITY

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must be:

    • Unused, unworn, and unwashed

    • In the same condition as received

    • Returned in their original packaging with all tags and accessories (if applicable)

Items showing signs of wear, customer-caused damage, or missing original packaging may not be eligible for return.

Certain items, including clearance or final sale products, may be non-returnable unless they arrive damaged or defective.

2. RETURN PROCESS

  • To initiate a return, customers must contact our customer support team within the 7-day return window.

  • Please include:

    • Your order number

    • Reason for return

    • Photos or videos (required for damaged or defective items)

Once your return request is approved, we will provide return instructions.

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

3. EXCHANGES

  • We accept exchanges within 10 days from the date of delivery.

  • Exchanges are subject to product availability.

  • Customers may request exchanges for:

    • A different size

    • A different color

    • A product of equal value

If the requested replacement item is unavailable, customers may choose a refund instead.

Shipping fees for exchanges may apply depending on the reason for the exchange.

4. REFUNDS

  • Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refunds are processed within 5 to 10 business days after approval.

  • Processing times may vary depending on your bank or payment provider.

5. LATE OR MISSING REFUNDS

If you have not received your refund after the stated processing period:

  1. Please check with your bank or payment provider.

  2. If the issue persists, contact our customer support team for assistance.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

  • Clear photos or videos may be requested for verification.

  • In these cases, Feyloria Lounge will arrange a replacement or refund at no additional cost.

7. ORDER CANCELLATIONS

  • Orders may be canceled only before processing or shipment.

  • Once an order has been shipped, it cannot be canceled and must follow the standard return process.

8. CONTACT INFORMATION

If you have any questions regarding this Return & Refund Policy, please contact us:

Feyloria Lounge
📧 Email: contact@feyloria.store
📞 Phone: +1 (423) 999-3892
📍 Address:
14220 SW 109th St
Miami, FL 33186
United States