FAQ

1. Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We offer FREE SHIPPING on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.

4. How long does shipping take?

Shipping usually takes 5–6 business days once your order has been shipped.

5. Can I track my order?

Yes. A tracking number will be sent to your email once your order ships. Please allow 24–48 hours for tracking updates.

6. What is your return policy?

We accept returns within 7 days of delivery. Items must be unused and in original condition. Please see our Return & Refund Policy for details.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to availability.

8. When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

9. What if my item is damaged or incorrect?

Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

10. How can I contact customer support?

📧 contact@feyloria.store
📞 +1 (423) 999-3892